Terms of Business
CoverMyBubble trading address is Clifton Mill, Pickup St, Oswaldtwistle, Accrington, BB5 0EY. Our Financial Services Registration Number is 804702. These details can be checked on the FCA’s register by visiting their website https://register.fca.org.uk/s/ or by contacting the FCA on 0800 111 6768. The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. This Terms of Business comes into force on the date you receive it from us and will remain in force until you are provided with revised terms, it sets out the terms on which we agree to act for you and contains details of our regulatory and statutory responsibilities. Please contact us immediately if there is anything in these terms of business that you do not understand or with which you disagree.
2. Our Identity
We are registered in the United Kingdom; our registered office is Clifton Mill, Pickup St, Oswaldtwistle, BB5 0EY, our Companies House registration number is 11190721.
CoverMyBubble registered office is Clifton Mill, Pickup St, Oswaldtwistle, Accrington, BB5 0EY. Their Companies House registration number is 11190721 and their Financial Conduct Authority number is 804702.
3. Our Service
In arranging insurance, we act as an Independent Intermediary on behalf of our customers and will carry out a fair and personal analysis of the market on your behalf. Our service and permitted business include advising you on your insurance needs and making a personal recommendation, arranging your insurance cover with Insurers to meet your requirements and helping you with any ongoing changes you must make. We will give you full details of any such arrangements before you make any commitment on any product we recommend.
It is your responsibility to provide complete and accurate information to us and Insurers when you take out an insurance policy, throughout the life of the policy and when you renew, vary or amend your insurance. Failure to do so, or any inaccuracies in information given, could result in your insurance being invalid or cover not operating fully. If a form is completed on your behalf, you should check that the answers shown to all questions are true and accurate before signing the document. You are advised to keep copies of any correspondence you send to us or direct to your Insurer.
Consumer Disclosure – Consumers are customers who are ‘not’ acting for the purposes relating to a trade, business or profession. It is important that you ensure all statements you make on Proposal Forms, Claim Forms and other documents are true, full and accurate.
Commercial Disclosure – Commercial customers are customers who are acting for the purposes relating to their trade, business or profession. You have a duty to disclose all material facts that is known or ought to be known by the policyholder’s senior management, or those responsible for arranging the insurance. This allows us to provide the Insurer with a fair presentation of all material circumstances so that they can determine whether to take the risk and, if so, on what terms.
5. Confidentiality & Data Protection
We take protecting our customers data very seriously and abide by the rules of the General Data Protection Regulation (GDPR). Please refer to our Privacy Notice for information on how we hold and process your data.
It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint please contact us by writing to: Complaints Department, Clifton Mill, Pickup St, Oswaldtwistle, Accrington, BB5 0EY. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk
7. Cancellation Rights and Charges
You have a legal right to cancel your policy for any reason, subject to no claims having occurred, within 30 days (Life or Private Medical Insurance) or 14 days (General Insurance) of receiving the full terms and conditions (please refer to the policy document for cancellation period). You will always be advised where this right applies. To cancel, please contact the firm in writing within the timing deadlines at the following address: Clifton Mill, Pickup St, Oswaldtwistle, Accrington, BB5 0EY.
All quotations are subject to change in respect of the amount of premium indicated and/or the Terms and Conditions that are applied.
9. Policy Terms, Conditions & Warranties
You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and can follow their requirements exactly. If not, please inform us immediately as a breach of any Terms, Conditions or Warranties may enable your Insurers to terminate your policy from the date of that breach and/or repudiate a claim under your policy.
10. How we are paid
We do not charge a fee for our services as we are paid commission from the Insurer which is a percentage of the total premium.
11. Means of Providing Information
All information we provide will be made clear and accessible to you. You will also be given the choice to receive the information in paper format, free of charge. If you would like a paper copy at any time then please let us know. At renewal we will rely on your existing choice.
12. Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising, and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
13. Bribery Act
Neither party shall be involved in the offering, promising or giving of any financial or other advantage to any person in breach of any law against bribery (including without prejudice to the generality of the foregoing the Bribery Act 2010). The Parties shall insofar as required to do so, and whether or not either party is an associated person of the other for the purposes of the Bribery Act 2010, maintain on an ongoing basis its own anti-corruption/bribery policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to prevent corruption/bribery offences and will enforce them where applicable.
14. Governing Law
This agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the (none) exclusive jurisdiction of the English Courts.